Notices

Covid-19 Update (12 March 2020)

Concerning the worldwide outbreak of the Coronavirus COVID-19, MAF Bangladesh would like to assure you that we are closely monitoring the developing situation and the implications this pandemic. We encourage all travellers to the check websites of agencies such as the IEDCR (in Bangladesh), WHO, and CDC to help make informed decisions regarding any travel.

The MAF Bangladesh flight service plays an important role in helping humanitarian assistance more easily to reach those people most in need and we intend to continue operating flights as normal. However, we are also mindful of the health and safety of our passengers, our staff, and also the remote communities served by our flights. In this regard, we have increased and enhanced the cleaning procedures of our aircraft before and after all flights, our crew and staff frequently wash their hands, and all passengers must apply hand sanitizer prior to boarding the aircraft. Passengers are requested not to travel on MAF Bangladesh aircraft if they:

  • are confirmed or suspected to be infected with Covid-19, or
  • have traveled from a Covid-19 affected country in the previous 14 days, or
  • are displaying Covid-19 symptoms such as a cough, high temperature, or shortness of breath.

MAF Bangladesh understands that this is a unique and rapidly changing situation and will continue to monitor and adjust our procedures as needed. We understand if you need to reschedule or cancel your flights due to reasons involving Covid-19 and our Booking Office ([email protected] or +880 1711 533 333) is ready to assist you with rescheduling or refund.

Scheduled Maintenance Inspection (8 March 2020)

Flights will not be available between the 18-26th of March 2020 due to routine scheduled maintenance and inspection of our aircraft. Our regular flight service will resume on the 29th of March 2020. We apologize for any inconvenience caused.

Frequently Asked Questions

Who can fly with MAF?

All passengers must be a legally registered local or international NGO in Bangladesh, a donor agency or Embassy, a UN organization, a Government of Bangladesh office involved in Bangladesh humanitarian or development projects or a business involved with humanitarian or development project. Contact the booking office for additional information on eligibility.

Where does MAF fly?

Our amphibious aircraft enables us to fly to various areas in Bangladesh. To date we have over 300 identified water and land, landing sites. Please contact our booking office to confirm your preferred landing site.

What is the difference between Charter flights and Shuttle flights?

Charter Flights provide the most flexibility, as the user can request when and where the flight goes. Shuttle Flights provide a cost-effective way to reach your destination. Shuttle Flights are regular charter flights to predetermined geographical areas, whereby passengers from multiple organizations share in the cost of the flight by booking individual seats.

What is the seating capacity for your aircraft?

Our amphibious aircraft can accommodate up to 8 passengers.

How much does it cost to fly?

MAF Bangladesh is a non-profit NGO and uses a cost sharing model to operate flights in support of humanitarian and development activities. Private donations through MAF International and grants from institutional donors cover the majority costs of the operation. The actual users of the flight service contribute towards the remainder of the cost. For current rates, contact our booking office.

How much baggage am I allowed?

Each person booked on Shuttle flight is allowed up to 10 kg of baggage, regardless of the number of bags. All items are counted towards this weight, including cameras, laptops, backpack and handbags.

For Charter flights, the booking office will provide a maximum weight (combined passengers and baggage) for the flight. This is determined by the destination and route of the flight, season (predicted weather conditions) and amount of fuel required for the flight. Any weight over the maximum weight communicated may be rejected.

Is there anything I am not permitted to bring to the aircraft?

MAF is not permitted to transport dangerous goods aboard our aircraft.

Dangerous goods include (but are not limited to):

  • Corrosive Chemicals
  • Gases
  • Toxic Substances
  • Explosives
  • Dry Ice
  • Infectious Substances
  • Flammable Liquids
  • Organic Peroxides
  • Radioactive Materials
  • Flamable Solids
  • Oxidising Material
  • Magnetised Materials
  • Contraband items (illegal drugs, alcohol and unregistered antiquities)

Please contact the MAF booking office for any further clarification required.

Can you accommodate passengers with special needs?

Due to the limitations of our small aircraft and seaplane operations in general, regular mobility is needed to enter and exit the aircraft using small/narrow steps and ladders. Additionally, aircraft to boat and boat to wharf/dock transfers require good balance. Passengers who may find this difficult, or passengers with other special needs should first contact and discuss with booking office.

Is it possible to cancel my flight booking?

A cancellation to a seat booking on shuttle must be made not less than 5 business days prior to flight departure, failure to which will result in a full forfeiture of the fare or charter cost. The cancellation must be made to our booking office.

Passenger name substitution may be made up to 3 days prior to the date of departure. No manifest changes are permitted after this point. This is due to security requirements of several government and military offices.