Notices

Covid-19 Special Charter Rate (01 May 2020)

We are please to annouce that starting May 1st we are introducing a new special rate for aircraft charter. This rate is available to registered USAID partners and aid agencies – including NGOs, UN organizations, and GoB authorities.

We continue to operate Charter Flights for medical evacuation, humanitarian relief, and emergency purposes.

Our Shuttle Flight service remains suspended until further notice.

Please contact our booking office for more details:
Email: [email protected]
Phone: +88 0171 153 3333

Covid-19 Flight Operations Update (08 April 2020)

In observing government guidance and noting the increasing restrictions on movement, MAF Bangladesh will be pausing our regular Southern Shuttle flight service through the 30th of April.

Charter Flights for medical evacuation and flights for essential humanitarian and relief purposes will continue to be available. In order to facilitate flight clearances for essential humanitarian and relief travel, MAF will require appropriate documentation to provide the Civil Aviation Authority for verification of essential travel purposes. For medical evacuation flights, as normal, a medical professional must provide a letter confirming that the patient is approved for air transport.

The MAF Bangladesh office is currently closed. However, our operations and booking team remain available to receive flight requests and general enquires.

Booking Office Contact:
[email protected] and +88 0171 153 3333

Covid-19 Notice to Passengers (02 April 2020)

MAF Bangladesh is pleased to confirm that we are currently able to operate domestic humanitarian flights in Bangladesh. The safety of our passengers, staff, and crew is very important to us. The following are the current restrictions and procedures in place for passengers.

Passengers may not travel aboard MAF aircraft if:
• They are confirmed or reasonably suspected of carrying the Covid-19 virus or displaying coronavirus symptoms including fever, cough, or shortness of breath.
• They have been in contact with a suspected or confirmed coronavirus case in the past 14 days.
• They are subject to a government quarantine or self-isolation requirement.

Passengers will be required to:
• Clean hands with an alcohol-based sanitizer before entering the aircraft and ground transport vehicles.
• Supply and wear a suitable mask at all times; prior to boarding, while traveling in the aircraft, disembarking, and when being transported in a MAF vehicle. Suitable masks should completely cover the mouth and nose and seal well against the face to prevent respiratory droplets from being spread to nearby passengers and crew.

MAF reserves the right to refuse carriage to any person either confirmed or reasonably suspected of carrying the COVID-19 disease. MAF requires strict compliance with all requests relating to personal conduct, hygiene and safety during the CODVID-19 pandemic. Any passenger refusing such requests will be refused carriage and will forfeit ticket fare.

Covid-19 Update (31 March 2020)

MAF Bangladesh is working hard to adjust our operations to respond to the Covid-19 crisis and to enable the continued availability of our humanitarian flight service in Bangladesh.

We are currently authorized to conduct our regular flight service and are in the process of actively revising and implementing additional precautionary measures and procedures to provide increased safety to passengers, staff, and crew. Once finalized, these procedures will be posted on our Notice Page and communicated through the booking office.

You are welcome to contact our booking office at any time to make flight enquires or submit a flight booking request.

MAF Booking Office:
+88 0171 153 3333
[email protected]

Covid-19 Office Closure (24 March 2020)

Our office will be closed during the government declared holiday period from March 29-April 2. However, during this time our booking office will remain available to receive flight enquires.

Covid-19 Update (12 March 2020)

Concerning the worldwide outbreak of the Coronavirus COVID-19, MAF Bangladesh would like to assure you that we are closely monitoring the developing situation and the implications this pandemic. We encourage all travelers to check websites of agencies such as the IEDCR (in Bangladesh), WHO, and CDC to help make informed decisions regarding any travel.

The MAF Bangladesh flight service plays an important role in helping humanitarian assistance more easily to reach those people most in need and we intend to continue operating flights as normal. However, we are also mindful of the health and safety of our passengers, our staff, and also the remote communities served by our flights. In this regard, we have increased and enhanced the cleaning procedures of our aircraft before and after all flights, our crew and staff frequently wash their hands, and all passengers must apply hand sanitizer prior to boarding the aircraft. Passengers are requested not to travel on MAF Bangladesh aircraft if they:

  • are confirmed or suspected to be infected with Covid-19, or
  • have traveled from a Covid-19 affected country in the previous 14 days, or
  • are displaying Covid-19 symptoms such as a cough, high temperature, or shortness of breath.

MAF Bangladesh understands that this is a unique and rapidly changing situation and will continue to monitor and adjust our procedures as needed. We understand if you need to reschedule or cancel your flights due to reasons involving Covid-19 and our Booking Office ([email protected] or +880 1711 533 333) is ready to assist you with rescheduling or refund.

Scheduled Maintenance Inspection (8 March 2020)

Flights will not be available between the 18-26th of March 2020 due to routine scheduled maintenance and inspection of our aircraft. Our regular flight service will resume on the 29th of March 2020. We apologize for any inconvenience caused.

Covid-19 Frequently Asked Questions

Is MAF currently operating flights in Bangladesh?

Yes. MAF is currently able to operate our remote humanitarian flight service with support from the Civil Aviation Authority of Bangladesh (CAAB). However, this is not a normal period of time, and so we do expect to encounter unusual situations and challenges over the next several months. Be assured that our team is working diligently to maintain a safe and reliable flight service for humanitarian and development agencies during this COVID-19 crisis.

What precautions is MAF taking for the safety of passengers? Are there any special restrictions for passengers due to Covid-19?

First, we encourage all travelers to check the websites of agencies such as the IEDCR (in Bangladesh), WHO, and CDC to help make informed decisions regarding any travel.

The health and safety of our passengers, staff, crew, and the remote communities served by our flights are of utmost importance. We have put in place a variety of procedures to address these concerns, including enhanced cleaning of our aircraft before and after all flights and frequent hand washing and use of personal protection equipment by our staff and crew. All passengers must apply hand sanitizer prior to boarding the aircraft or entering an MAF vehicle and all passengers will be required to wear a face mask for the duration of the flight (passengers must report to the flight with their own appropriate face masks).

At this time, passengers may not travel aboard MAF aircraft if:
• They are confirmed or reasonably suspected of carrying the Covid-19 virus or displaying coronavirus symptoms including fever, cough, or shortness of breath.
• They have been in contact with a suspected or confirmed coronavirus case in the past 14 days.
• They are subject to a government quarantine or self-isolation requirement.

As the situation changes, procedures and restrictions may change. Up to date information can be found on the Notices/FAQ section of our website (www.maf-bangladesh.org).

Can MAF provide medevac flights?

Yes. MAF can provide domestic medical evacuation flights. However, MAF is an air transportation service provider only and does not provide medical assistance or medical equipment. For a medical evacuation flight, MAF will require that the requesting agency provide a document from a medical professional approving the patient for air transfer and provide a medically qualified attendant to accompany the patient on the flight.

Can MAF provide medevac flights for COVID-19 patients?

No. Due to the small open cabin in our aircraft, we cannot transfer a suspected or confirmed COVID-19 patient safety without substantial risk of transmission to other occupants in the aircraft, including the crew.

What is the seating capacity of the MAF aircraft?

MAF operates a small seaplane (Cessna 208 Amphibian) with a passenger seating capacity of 8 adults (including about 10kg baggage per person). The final seating capacity depends on fuel requirements for the particular flight, i.e. route and weather. Normally, we are limited to 6 adult passengers.

What is the cost of a flight?

MAF Bangladesh is a non-profit international NGO and uses a cost-sharing model to sustain our humanitarian flight service. Private donations from individuals around the world and grants from institutional donors such as USAID and UKaid cover the majority costs of the operation. The actual flight users (passengers or agencies) also contribute by paying a small local user contribution.

USAID, USAID partners, and aid agencies are eligible for a special lower user contribution rate; available to them through USAID’s Leaving No One Behind Activity. Organizations implementing projects through the UKaid/UNOPS Strengthening Humanitarian Preparedness and Response programme are also eligible for a special discounted rate.

For entities that do not fall into these categories, there are other discounted rates available. Our booking office can provide a current rate sheet upon request.

How do I request a flight?

We try to make the process as simple as we can, but there are a few necessary steps:
1. Ensure your agency is registered with MAF and has signed the Air Service Agreement
2. Enquire about flight availability (see contact info below)
3. Submit MAF Flight Request Form
4. Make payment (user contribution)
5. Receive flight confirmation and Boarding Pass(es)

It is important to remember that all flights must be booked and confirmed a minimum of three working days in advance of the flight.

Booking Office Contact Information:
E-mail: [email protected]
Website: www.maf-bangladesh.org
Mobile: +88 0171 153 3333
Land line: +88 02 841 0164

General FAQs

Who can fly with MAF?

All passengers must be a legally registered local or international NGO in Bangladesh, a donor agency or Embassy, a UN organization, a Government of Bangladesh office involved in Bangladesh humanitarian or development projects or a business involved with humanitarian or development projects. Contact the booking office for additional information on eligibility.

Where does MAF fly?

Our amphibious aircraft enables us to fly to various areas in Bangladesh. To date we have over 300 identified water and land, landing sites. Please contact our booking office to confirm your preferred landing site.

What is the difference between Charter flights and Shuttle flights?

Charter Flights provide the most flexibility, as the user can request when and where the flight goes. Shuttle Flights provide a cost-effective way to reach your destination. Shuttle Flights are regular charter flights to predetermined geographical areas, whereby passengers from multiple organizations share in the cost of the flight by booking individual seats.

What is the seating capacity for your aircraft?

Our amphibious aircraft can accommodate up to 8 passengers.

How much does it cost to fly?

MAF Bangladesh is a non-profit NGO and uses a cost-sharing model to operate flights in support of humanitarian and development activities. Private donations through MAF International and grants from institutional donors cover the majority costs of the operation. The actual users of the flight service contribute towards the remainder of the cost. For current rates, contact our booking office.

How much baggage am I allowed?

Each person booked on Shuttle flight is allowed up to 10 kg of baggage, regardless of the number of bags. All items are counted towards this weight, including cameras, laptops, backpack, and handbags.

For Charter flights, the booking office will provide a maximum weight (combined passengers and baggage) for the flight. This is determined by the destination and route of the flight, season (predicted weather conditions) and amount of fuel required for the flight. Any weight over the maximum weight communicated may be rejected.

Is there anything I am not permitted to bring to the aircraft?

MAF is not permitted to transport dangerous goods aboard our aircraft.

Dangerous goods include (but are not limited to):

  • Corrosive Chemicals
  • Gases
  • Toxic Substances
  • Explosives
  • Dry Ice
  • Infectious Substances
  • Flammable Liquids
  • Organic Peroxides
  • Radioactive Materials
  • Flammable Solids
  • Oxidising Material
  • Magnetized Materials
  • Contraband items (illegal drugs, alcohol and unregistered antiquities)

Please contact the MAF booking office for any further clarification required.

Can you accommodate passengers with special needs?

Due to the limitations of our small aircraft and seaplane operations in general, regular mobility is needed to enter and exit the aircraft using small/narrow steps and ladders. Additionally, aircraft to boat and boat to wharf/dock transfers require a good balance. Passengers who may find this difficult, or passengers with other special needs should first contact and discuss with the booking office.

Is it possible to cancel my flight booking?

A cancellation to a seat booking on shuttle must be made not less than 5 business days prior to flight departure, failure to which will result in full forfeiture of the fare or charter cost. The cancellation must be made to our booking office.

Passenger name substitution may be made up to 3 days prior to the date of departure. No manifest changes are permitted after this point. This is due to the security requirements of several government and military offices.